Shipping & Returns

Shipping

  • Prices for tracked UK delivery is £2.50 with Yodel Direct. Delivery is estimated to be 3-5 working days .

  • We currently delivery to UK addresses only.

  • Free shipping when you spend £75.00 or more, just enter FREE75 at checkout.

  • Please make sure all your Delivery Address, Mobile Number and Email Address details are Correct, we are NOT Responsible for wrong Addresses entered at the point of Sale and not being delivered correctly.

Returns

I hope you love your order but for any reason you don't you can return to me within 14 days of receipt. All items must be returned to me in the condition they were sent ; Unused, Unworn, Unwashed, Original packaging and Tags.

  • For all returns you are required to pay and arrange for the return postage. (Proof of postage recommended).

  • Incorrect or Faulty items received, please message us directly at elderflower.boutique@gmail.com and we will do our best to rectify the problem.

  • Returns MUST be received to our office within 14 days of the receiving the item.

  • If you return items outside the 14 day return period we will be unable to process your return. If this is the case and you require the item returning to you, you will be required to pay the cost of the postage.

  • All returns must be received back as posted, any missing items such as Necklace/ Scarf etc a full refund will not be given.

RETURN ADDRESS:

ElderFlower Boutique
91 Sir Thomas Elder Way
Kirkcaldy
Fife
KY2 6ZR

Sale Items

SALE Items are NOT RETURNABLE in any exception, as they are Reduced To Clear.

Discounted Items are also NOT RETURNABLE.

We reserve the right to Further Reduce Sale Items, regardless of previous Sales Orders, extra Refunds will not be given.

Refunds

Refunds will not be given for any items that are deemed unfit for resale, (Tan Marks, Makeup Marks, Alterations, Strong Perfume or Smoke Odours or washed) will not be refunded.

We will not refund or replace any items found to be altered or deliberately damaged.

Postage is not Refundable.

Clothing Care

  • Any items containing Wool are a Natural product and may have bobbles in the fabric and vary in Colour including flecks in the fabric.

  • Most items 30* washing is recommended, unless it states Handwash on the garment label, fading after several washes is expected and normal in any item.

  • All Strong Colours (ie Jeans/black/reds)must be washed separately and will not be held responsible for not separating colours for washing.